About
We’re seeking a Staff Product Designer to lead the design of complex enterprise software used by Customer Success Managers, implementation consultants, and other internal specialists.
You’ll simplify operational workflows involving customer onboarding, portfolio management, account health, reporting, and relationship management. The work includes designing scalable platform patterns, data-rich experiences, and AI-powered workflows that help users manage complex customer needs more effectively.
This is a hybrid contract role requiring three days per week onsite in San Diego, San Francisco, or Mountain View.
What You’ll Do
- Lead product design from ambiguous problems through validated, production-ready solutions.
- Simplify complex enterprise workflows into intuitive, scalable experiences.
- Design internal tools for customer onboarding, portfolio management, account health, reporting, and customer support.
- Create reusable platform patterns and components that work across multiple products and use cases.
- Design AI-powered and agentic experiences, including conversational interfaces, recommendations, and automated workflows.
- Use AI-assisted tools to rapidly prototype, test, and refine design concepts.
- Conduct user research and usability testing with Customer Success and implementation teams.
- Translate research, analytics, and user feedback into clear design decisions.
- Partner closely with Product Management and Engineering to prioritize work and deliver technically feasible solutions.
- Maintain high standards for interaction design, visual design, and design-system consistency.
- Present design strategy and rationale to cross-functional stakeholders.
- Facilitate workshops, design reviews, and roadmap discussions.
- Mentor junior and mid-level designers.
What We’re Looking For
- 8+ years of experience in product design, interaction design, UX design, or a related field.
- Experience designing complex enterprise software, SaaS products, platforms, or internal tools.
- A portfolio demonstrating end-to-end design process, complex problem solving, and measurable product impact.
- Strong interaction design, visual design, systems thinking, and prototyping skills.
- Experience creating reusable patterns, components, or platform-level experiences.
- Experience conducting or applying user research and usability testing.
- Ability to collaborate effectively with Product and Engineering partners.
- Experience designing or prototyping AI-assisted, conversational, or agentic product experiences.
- Strong Figma and design-system experience.
- Ability to work onsite three days per week in San Diego, San Francisco, or Mountain View.
Experience with Customer Success workflows, implementation or onboarding tools, Salesforce, and mid-market products is helpful but not required.
